SMS Consent & Opt-In Disclosure

SMS and MMS messages are sent by JobCount Automotive Corporation from our toll-free number (855) 612-7617, registered with U.S. carriers. We are an automotive repair business and we text only our own repair customers about their own vehicles. We are solely responsible for the content of our outbound messages.

We do not send marketing, promotional, or third-party messages, and we never text on behalf of any other business.

We capture SMS opt-in through one of three methods. All present consent as a standalone, optional agreement — never bundled with the customer's authorization to perform repair work, and never a condition of receiving service. Each opt-in record stores the date/time, the method, the phone number that was authorized, and (for staff-logged consents) the staff member who logged it. Our primary, documented opt-in is Method A (the digital self-intake form); Methods B and C are secondary channels for customers who do not use the form.

Method A · Digital self-intake form

When a customer arrives at our shop, they scan a QR code posted at our service counter that opens our customer-intake form on their phone. The form collects name, phone, email, and a short note about the customer's concern. At the bottom of the form, separated visually with a violet dashed border and a "Optional · SMS Updates" header, sits a single unchecked checkbox the customer must actively tick to opt in. Below is the exact block customers see; the live form is also reachable at https://jobcount.org/intake/d409d5405ca6b5864fd21cb61d30e304.

When the customer ticks the box and submits, our system records: method='qr-intake', the timestamp, their IP address, their browser's user-agent, the phone number they consented to be texted on, and a frozen copy of the exact disclosure paragraph they were shown. This audit record is retrievable on each customer's profile and is what a compliance reviewer would see as proof of digital opt-in.

Method B · Verbal opt-in logged by staff

For customers who phone us or check in at the counter without using the digital form, our front-desk staff reads the following script aloud and only ticks the staff-side consent box if the customer answers yes:

When the staff member ticks the box, our system records: method='verbal-phone', the timestamp, the staff member's user account ID and display name, the phone number consented to, and a frozen copy of the exact script that was read. If the customer says no (or doesn't answer), the box is left unticked and the customer never receives SMS.

Method C · Mobile-originated (the customer texts us first)

When an existing customer sends an inbound text to our number (855) 612-7617 on their own initiative, that customer-initiated message is treated as mobile-originated consent under CTIA opt-in rules — the customer started the conversation, so we have permission to reply about their repair. This only applies to a phone number that already matches a customer on our file; an unrecognized number is not auto-subscribed. We immediately reply with a confirmation message that states the program, that frequency varies, that message & data rates may apply, and how to get help or stop:

The opt-in is recorded as method='sms-reply' with the timestamp, the phone number that initiated contact, and a frozen note of the inbound message that triggered it. Keyword handling is automatic and immediate on our number (855) 612-7617:

• STOP / STOPALL / UNSUBSCRIBE / END / QUIT / CANCEL — consent is withdrawn, future outbound SMS is blocked, and the recipient gets: "You're unsubscribed from JobCount Automotive SMS. No further texts will be sent. Reply START anytime to re-enable."
• HELP / INFO / AYUDA — the recipient gets: "JobCount Automotive SMS support: For repair questions, reply here or call (855) 612-7617. Reply STOP to unsubscribe. Msg & data rates may apply."
• START — re-subscribes a previously opted-out recipient with a confirmation that repeats frequency, rates, and STOP/HELP.

Phone numbers are not obtained from purchased lists, scraped sources, third-party data brokers, or any other agreement.

The SMS consent block is its own clearly separated, unchecked section on our intake form. A customer's authorization to perform repair work is collected separately and is not tied to SMS consent in any way. Customers may leave the SMS checkbox unticked with no effect on the rest of the repair process.

All outbound messages are composed and sent manually by shop service writers. Typical message types include:

• Repair Order status updates (vehicle ready for pickup, work in progress, delays, etc.);
• Approval requests for additional work discovered during inspection;
• Estimate review requests, often with attached invoice/estimate documents delivered as MMS;
• Technician questions about a customer's reported concern;
• Two-way replies to customer-initiated questions about their repair;
• Appointment confirmations and reminders for scheduled service.

JobCount does not run automated drip campaigns, mass-blast marketing, or unsolicited promotional SMS. Every message is initiated by a human service writer in response to an active repair or customer-initiated thread.

Message frequency varies based on the status of a customer's repair. A typical repair generates between 2 and 8 messages — from initial drop-off confirmation through pickup. Customers who are not actively in service receive no messages unless they initiate contact.

Standard message and data rates may apply for messages sent from or received on a recipient's mobile device. JobCount does not charge recipients to send or receive SMS. Charges depend on the recipient's wireless plan and carrier.

Wireless carriers are not liable for delayed or undelivered messages.

Recipients may opt out of all SMS messages from JobCount Automotive at any time by replying with any of the following keywords:

After opting out, the recipient will receive a single confirmation message and will no longer receive SMS from us. Opt-outs can also be requested in person at our shop, by phone, or by emailing [email protected]. We honor all opt-out requests immediately.

Reply with any of the following keywords to receive a help message identifying our business and how to reach us:

Mobile phone numbers collected via the SMS consent block, message content, and SMS opt-in records are stored on our secure systems to enable customer communication and provide a record of all interactions.

• We do not sell, rent, or share mobile information with third parties or affiliates for marketing or promotional purposes.
• SMS opt-in data is not shared with any affiliates for promotional use.
• Phone numbers are accessible only to authorized employees of JobCount Automotive Corporation.
• Messages may be processed by U.S.-based AI services to support transcription of voice messages and AI-powered features (such as message polishing). These processors do not retain data for training purposes.
• Carriers (Twilio, mobile network operators) handle the underlying delivery and may retain message metadata as required by their own retention policies and applicable law.

For complete details on how we collect, use, and protect personal information, see our Privacy Policy.

Here are representative examples of messages a customer who opted in might receive:

Questions about SMS messaging, consent, or your data? Reach the JobCount team at:

• [email protected]
• [email protected]

For questions specific to your repair work, please contact us directly at (855) 612-7617 or the phone number printed on your invoice.

JobCount Automotive Corporation · https://jobcount.org