SMS Consent & Opt-In Disclosure

SMS and MMS messages are sent by independent automotive repair shops that use JobCount as their operations platform. Each participating shop holds its own toll-free or local number registered with U.S. carriers and is responsible for the content of its outbound messages.

JobCount provides the underlying messaging tools but does not send marketing, promotional, or third-party messages on a shop's behalf.

Each participating shop captures SMS opt-in through one of three methods. All present consent as a standalone, optional agreement — never bundled with the customer's authorization to perform repair work, and never a condition of receiving service. Each opt-in record stores the date/time, the method, the phone number that was authorized, and (for staff-logged consents) the staff member who logged it.

Method A · Digital self-intake form

When a customer arrives at the shop, they scan a QR code posted at the service counter that opens the shop's customer-intake form on their phone. The form collects name, phone, email, and a short note about the customer's concern. At the bottom of the form, separated visually with a violet dashed border and a "Optional · SMS Updates" header, sits a single unchecked checkbox the customer must actively tick to opt in. Below is the exact block customers see; the live form is also reachable at https://jobcount.org/intake/<shop-token> (a per-shop token printed on the QR sticker).

When the customer ticks the box and submits, the platform records: method='qr-intake', the timestamp, their IP address, their browser's user-agent, the phone number they consented to be texted on, and a frozen copy of the exact disclosure paragraph they were shown. This audit record is retrievable on each customer's profile and is what a compliance reviewer would see as proof of digital opt-in.

Method B · Verbal opt-in logged by staff

For customers who phone the shop or check in at the counter without using the digital form, the shop's receptionist reads the following script aloud and only ticks the staff-side consent box if the customer answers yes:

When the staff member ticks the box, the platform records: method='verbal-phone', the timestamp, the staff member's user account ID and display name, the phone number consented to, and a frozen copy of the exact script that was read. If the customer says no (or doesn't answer), the box is left unticked and the customer never receives SMS.

Method C · Mobile-originated (the customer texts the shop first)

When an existing customer of the shop sends an inbound text to the shop's number on their own initiative, that customer-initiated message is treated as mobile-originated consent under CTIA opt-in rules — the customer started the conversation, so the shop has permission to reply about their repair. This only applies to a phone number that already matches a customer on that shop's file; an unrecognized number is not auto-subscribed. The platform immediately replies with a confirmation message that states the program, that frequency varies, that message & data rates may apply, and how to get help or stop:

The opt-in is recorded as method='sms-reply' with the timestamp, the phone number that initiated contact, and a frozen note of the inbound message that triggered it. Keyword handling is automatic and immediate on the shop's number:

• STOP / STOPALL / UNSUBSCRIBE / END / QUIT / CANCEL — consent is withdrawn, future outbound SMS is blocked, and the recipient gets: "You're unsubscribed from [Shop] SMS. No further texts will be sent. Reply START anytime to re-enable."
• HELP / INFO / AYUDA — the recipient gets: "[Shop] SMS support: For repair questions, reply here or call [shop phone]. Reply STOP to unsubscribe. Msg & data rates may apply."
• START — re-subscribes a previously opted-out recipient with a confirmation that repeats frequency, rates, and STOP/HELP.

Phone numbers are not obtained from purchased lists, scraped sources, third-party data brokers, or any other agreement.

The SMS consent block is its own section on the Repair Order paper form with its own initials line. The customer's main authorization signature (authorizing the shop to perform repairs) is in a different section of the same form and is not tied to SMS consent in any way. Customers may leave the SMS section blank or check "NO" with no effect on the rest of the repair process.

All outbound messages are composed and sent manually by shop service writers. Typical message types include:

• Repair Order status updates (vehicle ready for pickup, work in progress, delays, etc.);
• Approval requests for additional work discovered during inspection;
• Estimate review requests, often with attached invoice/estimate documents delivered as MMS;
• Technician questions about a customer's reported concern;
• Two-way replies to customer-initiated questions about their repair;
• Appointment confirmations and reminders for scheduled service.

JobCount does not run automated drip campaigns, mass-blast marketing, or unsolicited promotional SMS. Every message is initiated by a human service writer in response to an active repair or customer-initiated thread.

Message frequency varies based on the status of a customer's repair. A typical repair generates between 2 and 8 messages — from initial drop-off confirmation through pickup. Customers who are not actively in service receive no messages unless they initiate contact.

Standard message and data rates may apply for messages sent from or received on a recipient's mobile device. JobCount does not charge recipients to send or receive SMS. Charges depend on the recipient's wireless plan and carrier.

Wireless carriers are not liable for delayed or undelivered messages.

Recipients may opt out of all SMS messages from a participating shop at any time by replying with any of the following keywords:

After opting out, the recipient will receive a single confirmation message and will no longer receive SMS from that shop. Opt-outs can also be requested in person at the shop, by phone, or by emailing [email protected]. We honor all opt-out requests immediately.

Reply with any of the following keywords to receive a help message identifying the shop and how to reach them:

Mobile phone numbers collected via the SMS consent block, message content, and SMS opt-in records are stored on JobCount's secure platform infrastructure to enable customer communication and provide a record of all interactions for the operating shop.

• We do not sell, rent, or share mobile information with third parties or affiliates for marketing or promotional purposes.
• SMS opt-in data is not shared with any affiliates for promotional use.
• Phone numbers are accessible only to authorized employees of the shop that collected the consent and to JobCount staff providing platform support.
• Messages may be processed by U.S.-based AI services to support transcription of voice messages and AI-powered features (such as message polishing). These processors do not retain data for training purposes.
• Carriers (Twilio, mobile network operators) handle the underlying delivery and may retain message metadata as required by their own retention policies and applicable law.

For complete details on how we collect, use, and protect personal information, see our Privacy Policy.

Here are representative examples of messages a customer who opted in might receive:

Questions about SMS messaging, consent, or your data? Reach the JobCount team at:

• [email protected]
• [email protected]

For questions specific to a shop's repair work, please contact the shop directly using the phone number printed on your invoice.

JobCount Automotive Corporation · https://jobcount.org